Once a start Date/survey date has been agreed by all parties the following policy applies.
If you cancel the instruction by no later than 5.00pm two days before the proposed survey date you will receive a full immediate refund except for an administration fee of £36.00 inclusive.
Instructions cancelled after this date and before 5.00pm on the day before the survey date will incur a cancellation charge of 50% of the total monies paid and here-to you will receive an immediate refund.
Instructions cancelled on the day of the proposed survey or if the survey cannot be carried out due to for example no access as previously arranged and confirmed by other will be charged at full.
Cancellation days and times are normal business hours, Monday-Friday, 9.00 am-5.00 pm.